Please note that any policies stated herein are an addendum to the computer policies of the University of Illinois. To familiarize yourself with these policies, please refer to http://www.cio.uiuc.edu/policies.html and subsequently linked documents, particularly the Appropriate Use Policy.
Through staggered working hours, systems staff are typically on duty between 8:30am and 5:30pm Monday through Friday. However, because the nature of the work requires flexibility in location of where work is performed, staff are not always located in certain locations throughout the day. Further, certain hours during the day will be set aside for work on infrastructure projects, ongoing tasks, and one time tasks.
Regardless of location, the following email lists are monitored consistently throughout the day:
Systems emergencies will usually be addressed as quickly as possible. Non-system emergencies will be addressed by priority on a first come, first serve basis, with every effort to address higher priority items within 3-5 working days.
Systems staff are generally available for emergency support of systems early evenings and on weekends. Emergencies that will recieve support include server outages and network outages not supported by CITES or backbone Internet providers. Workstation problems will be supported at the descretion of systems staff. Emergencies not directly related to computer systems (e.g., last minute grant reviews) will not be supported during evening and weekend hours.
Support late night (10pm - 6am) and on University designated holidays is at the descretion of systems staff. Generally, only those emergencies that would have long term ramifications (e.g., significant overheating in server room; hard bounces of incoming email) will be addressed, and may only have workarounds applied during the late night or holiday period.
Systems staff will not monitor systems regularly during non-work hours. Reports of systems emergencies should be made by calling systems personnel at home (see Ameritech phone book, Campus phone book, or Campus PH online search) or via contact information provided in a "whereabouts" email.
Any equipment connected to the LIS or Prairienet networks affects, either directly or indirectly, the network, other systems on the network, and managers of the systems and network. For this reason systems staff strongly encourages that only those systems supported by the systems staff be connected to the network.
For those systems connected to the LIS or Prairienet networks not supported by GSLIS systems staff, the following policies apply. This may include, but is not limited to:
The policies that apply to these systems are: