• Memory
• Storage
• Troubleshooting

• Hardware text of choice: Sections on Memory and Storage
• Hard disks: the autumn years, By Tom Yager in InfoWorld, October 12, 2005.

• Additional inventorying computer innards
• Adding Memory
• Adding Storage
• Troubleshooting

• What basic troubleshooting techniques can be applied to challenges faced when working with computers?
• If you encountered a brand new Operating System, what general steps would you need to do to:
  • prepare a hard drive to store files
  • make a hard drive bootable
• What steps are needed to add a second hard drive?
• In Windows, how do drive letter assignments work with multiple partitions in a single system?
• What are the basic steps to add memory to a PC?

• One Minute Paper Form, Week 3

Lecture Topics:

• Operating Systems: Overview Lecture Notes

• Operating Systems Introduction -- This is written more like a FAQ and includes exercises.
• Introduction to Operating Systems -- This one is written from a Unix perspective. Read through "Moving On"; if you're really interested, you can also read through the more of the subsequent Linux tutorial.
• Securely installing an OS, that basics

• Hallberg: Chpts. 15-21 for information on installing and administering certain OS'es
• Switch To Mac Animation
• Switch to Linux Animation

• Restore Windows 98 using a CD Image
• Install Linux and create a dualboot system
• Review some best practices when installing an OS

• Note the main steps in installing any OS. What might you expect if I asked you to install a brand new, never seen before OS?
• Note basic best practices for securing an OS.
• Compare the differences between how DOS/Windows labels partitions and how Unix labels partitions. What happens to partition labels in each type of OS when a new partition is added?

• One Minute Paper Form, Week 4

Lecture Topics:

• Networks: Overview Lecture Notes
  • Types of networks
  • Overview of LANs

• Hallberg: Chpts. 1-5
• Comer: Chpts. 6-7

• Install and configure a network interface card
• Install device drivers
• Add/remove protocols
• Troubleshoot
• Build a small LAN

• What are the basic steps to get networking to work on a workstation?
• How do protocols interact and how are they managed?
• What are the basic methods for troubleshooting network problems?

• One Minute Paper Form, Week 5

Week 6 -

Lecture Topics:

• Networks: Wide Area Networks Lecture Notes
  • WANs: a network of networks
  • Components needed to create a WAN
  • Addressing schemes

• Comer: Chpts. 8-13, 15, 16, 18, 19
• The Internet Assigned Numbers Authority IP address website

• Network Calculators
• http://www.DNSstuff.com

• Setup Linux for networking
• Put workstations on the Internet
• Use diagnostic tools like traceroute to test connections
• Setup a router to create a private network with shared Internet access

• Describe the general intermediary steps from keystroke to "goto" line of a web browser; from the web browser to the NIC; and from the NIC to the LAN's gateway router.
• Describe the diagnostics information contained in traceroute and how it can be used.
• Describe what a router is and what is necessary to create a router.

• One Minute Paper Form, Week 6

Lecture Topics:

• Networks: Connecting to the Internet Lecture Notes
  • Warriors of the 'Net
  • More about how the Internet works
  Required Readings:
  • Hallberg: Chpt. 6
  • Comer: Chpt. 14
  Additional Resources:

During scheduled lab times, we will complete inventory and assignment of computers for the mid-semester service project and final project. Each student will also need to sign up for a time to take a tour of the Prairienet and GSLIS networks to complete the following:

• Revisit traceroute on a PC
• Follow the packets from the Little House to the Big House
• Diagram some network scenarios

• Diagram the major network components used to pass a traceroute packet from a workstation on a private network behind a NAT router in the Little House workshop to a server on the Prairienet "Big House" network (e.g., www.prairienet.org).
• Diagram the major network components used to pass a traceroute packet from a workstation on the GSLIS network (e.g., a workstation in the LRL) to a server on the Prairienet "Big House" network (e.g., www.prairienet.org).
• Diagram the major network components used to pass a traceroute packet from a laptop on the UIUCNet wireless network in GSLIS to a printer in GSLIS.
• Describe how you get Internet access at your home (or a friends home if you don't have any Internet access). Diagram the major network components used to pass a traceroute packet from your home computer (or a computer at work, but not on the GSLIS network, or a friends computer) to a server on the Prairienet "Big House" network (e.g., www.prairienet.org).
• Diagram the major network components used to pass a traceroute packet from a customer's laptop on Espresso Royale's wireless to a server on the Prairienet "Big House" network (e.g., www.prairienet.org).

• One Minute Paper Form, Week 7

Lecture Topics:

• Trip Prep Lecture Notes

• Hallberg: Chpts. 9, 12-14
• Overview of ESLARP, Read also first 7 of 9 links. While those working locally will not be working directly with ESLARP, a similar philosophy is being used in Champaign as in East St. Louis.
• About the DigitalESL Collaborative
• My reflections on 315 and Service Learning.
• Service learning works in East St. Louis By Amanda Criner, Daily Illini, July 18, 2002.
• Cheat Sheets for Final Project Work:
  • Network Configuration and Diagnostics
  • Windows 98 Installs for Final Project

One Minute Paper:

• One Minute Paper Form, Week 8

Lecture Topics:

• Presentations by teams
• Review of common issues faced by each site
• Summarizing computer needs for sites

• Inventorying donated computers
• Making cables
• Imaging computers

• One Minute Paper Form, Week 9

Lecture Topics:

• Networks: Clients and Servers Lecture Notes
  • Client/Server interaction basics
  • Speaking the language of servers
  • Models of client/server interactions

• Comer: Chpts. 17, 20-22, 27-29
• Hallberg: Chpt. 7

• Comer: Chpts. 23-26, 30, 31

One Minute Paper:

• One Minute Paper Form, Week 10

Lecture Topics:

• Networks: Security Lecture Notes
  • Security planning and implementation
  • IDS/IPS Systems
  • Viruses and Spyware
  • Encryption Demo

• Hallberg: Chpts. 10, 11
• Security & Privacy Metrics. Use as a quick overview of some of the numbers...
• Human Nature vs. Security By Daniel Hanson, Mar 29 2004 in SecurityFocus.com
• Security First by P.J. Connolly, June 7, 2002 in Infoworld.com
• The trouble within by Wayne Rash, Infoworld.com, March 28, 2003.
• CITES Network security overview
• CITES Guide to Computer Security
• Security In-Depth for Home-based Networks with an Always-on Internet Connection
• Defense in Depth and the Home User
• Total Security by Cade Metz, October 1, 2003 in PCMag.com
• Intrusion Detection Terminology (Part One) By Andy Cuff, last updated September 3, 2003, in SecurityFocus.com
• Intrusion Detection Terminology (Part Two) By Andy Cuff, last updated September 24, 2003, in SecurityFocus.com
• IPSes Ready for Prime Time By Cameron Sturdevant, March 29, 2004, in eWeek.com
• Weakness Reported in Wireless Security Protocol by Larry Seltzer, November 6, 2003 in EWeek.
• What's Spyware? Let's Ask Congress! by By Larry Seltzer, April 5, 2004, in eWeek.com

• One Minute Paper Form, Week 11

Library Automation Lab Topics: Open Lab

One Minute Paper:

• One Minute Paper Form, Week 12

Fall Break

Week 14 -

Lecture Topics:

• Building User Services in GSLIS
• Reengineering User Services at CITES
  Guests: Terry Wilson, Manager of Services, CITES Help Desk
  (Lecture Notes in HTML or Power Point format)

• Online Solutions: Looking to the Future of KnowledgeBase Management A. Saunders, SIGUCCS '04, October 10-13, 2004, Baltimore, Maryland, USA.
• OSU Helpdesk: A Cost-Effective Helpdesk Solution for Everyone C.J. Sinnett T. Barr, SIGUCCS '04, October 10-13, 2004, Baltimore, Maryland, USA.
• Sharing Expertise: Challenges for Technical Support, Volkmar Pipek, Joachim Hinrichs, Volker Wulf, in: Ackerman, M.; Pipek, V.; Wulf, V. (Hrsg.): Beyond Knowledge Management: Sharing Expertise, MIT-Press, Cambridge 2002
• "Automating Your IT Help Desk", Computers in Libraries, 22-3 (2002) by D. Scott Brandt

One Minute Paper:

• One Minute Paper Form, Week 14

Lecture Topics:

• Movie: Revolution OS
• Networked Information Systems: What's the Future Look Like
  • Will Open Source be a disruptive force that will change the industry, or will it be a destructive force that ruins the industry, or is it just a passing fad?
  • How will the effects of the Digital Millennium Copyright Act (DMCA) and other computer-specific laws affect the landscape of the Internet?
  • What's your favorite emerging toy that you plan to try just as soon as you have the time and money?

• Questions and Answers about Koha from the Nelsonville Public Library. Note the reason for choosing Open Source (and how it differs from "free" software.
• Linux Can't Kill Windows by Tom Yager, April 13, 2005, in Infoword.com Note the description of an Operating System vs. a Platform, and the advantage Windows has over Linux in this arena -- think about your fun with drivers...
• Windows Can't Kill Linux by Neil McAllister, May 9, 2005, in Infoword.com A rebuttal to the Yager article Linux Can't Kill Windows listed above.
• D-word dissection by Russell Pavlicek, January 6, 2003, in Infoworld.com
• Nothing to snort at by Russell Pavlicek, February 21, 2003, in Infoworld.com
• DVD fairy tale by Russell Pavlicek, January 22, 2003, in Infoworld.com
• Un-public domain: Will DRM and the challenges to fair use spell the end for your local library? by Ed Foster, March 28, 2003, in Infoworld.com
• Unintended Consequences: Three Years under the DMCA an Electronic Frontiers Foundation White Paper.
• Home Networking 101 April 8, 2003, in PC Magazine. A good review but also an interesting article on the future of networking in the home.
• The threat to universal Internet connectivity: Can -- and should -- blockers, spammers, and domain name overlords be stopped? by David L. Margulius, November 21, 2003, in Infoworld.com

One Minute Paper:

• One Minute Paper Form, Week 15

Final Presentations

Copyright 2004-2005 by Martin B. Wolske

This document last modified Tuesday August 30, 2005 (09:45 AM CDT)